Shipping policy

Thank you for visiting Diane James Home. If you have any questions or need assistance, please contact Customer Service at 877-4DIANEJ (877-434-2635) Monday through Friday, between 10 a.m. and 4 p.m. EST.

All orders are shipped within five to seven business days by UPS Ground, FedEx or US Priority Mail for domestic orders or by US Mail for international orders. We offer free shipping on all U.S. orders over $249 USD. Should you wish to receive your Diane James design sooner, please contact Customer Service at 877-4DIANEJ (877-434-2635) Monday through Friday, between 10 a.m. and 4 p.m. EST for shipping options.

Please note that international shipping costs do not include import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Diane James Home has no control over these charges, nor can Diane James Home predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

We try our best to ship our designs in a timely manner though on occasion, some stems or containers may be temporarily out-of-stock. If this happens, you will be notified within three business days of any delay associated with your order.